Season: Spring cleanups typically begin in March weather permitting. The regular lawn maintenance (mowing) season begins approximately mid-April at our discretion based on average weather and growth patterns for our service area at the time, and ends after the second week of October. Fall cleanups begin the third week of October. Fall cleanups continue through the end of November or the first significant snowfall. Cleanups can continue into December if possible and necessary.
Agreement Period for Maintenance: The agreement period for the mowing season is the week mowing begins in approximately mid-April at our discretion, through the second week of October. Any skips for any reason (besides new customers signing on late) during the agreement period are subject to our skipping policy, detailed below. If you want to start the season later than our schedule, you may choose to skip mows until you want to begin, which can be no later than May 1. Requests to end the season early without skipping mows will result in the termination of the maintenance service. Requests to reinstate service in the spring may be declined, but would require a new proposal to be signed.
Skipping: The Customer is responsible to call, text, or email prior to 4:30 pm the business day before the scheduled cutting day if they do not want their lawn cut. For Monday lawns, this means we need notice by 4:30pm the Friday before due to routes being set before the office opens Monday morning. With proper advance notice, the customer is permitted one free skip for the season. There will be a 50% of mow price fee for any additional skips with advance notice to reserve your place on our schedule and cover the business’ fixed costs associated with maintaining the lawn under a weekly or bi-weekly agreement. Skips requested without proper notice, a crew arriving and being sent away, or a crew arriving and being unable to perform a service due to other work or obstacles obstructing the property, will result in a full charge of the regular mow price to cover the above mentioned costs plus the crew and office time to re-route the day. We allow for a maximum of two weeks between services, so back-to-back skips for weekly lawns are not permitted. We do not allow skipping a bi-weekly lawn unless it is the first or last of the season. Skipping a bi-weekly lawn mid-season will result in a 4-week gap between cuts. This gap renders the lawn “unmaintainable” and requires extra time above and beyond our budgeted hours to return the lawn to maintainable shape, which results in an extra charge of double the regular mow price. If there is something unavoidable, urgent, etc., please reach out to us to discuss your specific situation and we’ll do our best to work with you.
Summer: We do not skip lawns in the summer season. We continue coming on your set schedule through the end of the agreement period unless you reach out to us to skip, outlined above. Our pricing is based on maintaining your lawn on a schedule for the whole season. The quicker mows in the summer offset the additional time we spend in the spring and fall when lawns are higher, thicker, wetter, and leafier. Grass that is “burned up” in the summer is not dead, it’s just dormant. This is a normal part of the life cycle of grass and it will come back as the heat abates. Each visit, our crews will assess your lawn and determine if there are certain areas that should be avoided. Shade, low lying spots, irrigation, fertilization, and many other factors will allow for growth throughout the hot months. These areas will continue to be mowed but at a higher deck height than during the spring. Maintenance is not only mowing, but also trimming and cleaning. We will continue to trim, edge, and blow debris from all of your hard surfaces. If time allows, crews will also cut back encroaching wood lines.
Three Service Minimum for Maintenance: Endless Summer Lawn Care does not use contracts, but we do require a three-service minimum to sign up for recurring mowing and we do have an agreement period (see above). We don’t offer one-time or short term maintenance due to the costs associated with adding a new lawn on our schedule. If the customer cancels after one service, they will be charged for three to cancel. If the customer cancels after two services, they will be charged for three to cancel. After the three service minimum is reached, the customer can terminate service at any time without penalty, so long as notice is given prior to 4:30pm the day before the next scheduled service. Upon request for cancelation, the customer will be required to fill out a form sent to their email and settle any outstanding balance before cancelation will be processed. Cancelation is not confirmed until cancelation confirmation email is sent by us.
Selling/Moving: The customer is responsible to let Endless Summer Lawn Care know if they have sold or moved from the property we service for them. The customer is financially responsible for any services they signed up for that are completed at the property regardless of the timing of the end of ownership or tenancy if they did not properly cancel their services and account as outlined in these Terms of Service.
Customer property responsibility: The customer is not required to be present while any service is performed, but the service area must be accessible (no areas or gates blocked by vehicles, trailers, etc.) and free of obstructions (excessive animal poop, lawn furniture, lawn decorations and ornaments, toys, trash, extension cords, pet leads, hoses, etc.) prior to the scheduled visit. All pets must be secured. Crews will avoid insect nests. We do not move trampolines for liability reasons. We do not trim around or mow near inflatable or soft-sided pools to avoid puncturing them. Plants that are planted in the lawn and are not in landscape beds should be staked or flagged and our office should be notified so that we can update mow notes with locations. Notify us of locations of any landscape or solar lighting located in the lawn and not in landscape beds. Notify us ahead of time if there will be a potential conflict between our maintenance and other outside work, such as driveway sealing, roofing, septic, gas lines, pool installation, non-Endless Summer fertilization, etc. If we encounter obstructions or conflicts, at the crew’s discretion, we will service what we have access to or we will skip your lawn and you will be charged a full mow price fee (in accordance with day-of skips as outlined in our skipping policy). If there is something unavoidable, urgent, etc., we will work with you to be as fair as possible, but these are the parameters of this policy.
Pricing: Lawn mowing prices are based on estimated time for job completion at the average property of the same square footage. Prices may need to be adjusted if an initial estimate proves inaccurate due to hills, terraces, fences, excessive tree cover, or other challenges that force the job to exceed budget hours. We will contact the customer with new pricing for approval if the price needs to increase based on exceeding budget hours. Price increases based on increased business costs, industry standards, and/or inflation from year to year will be communicated via email before the start of the mowing season. The latter changes are NOT subject to approval.
Weekly vs bi-weekly: We can switch a customer from bi-weekly service to weekly service any time. We do not allow for switching from weekly to bi-weekly service. The spring and fall growing seasons in our area outpace the summer season. Our pricing is based on maintaining your lawn on a schedule for the whole season. The quicker mows in the summer offset the additional time we spend in the spring and fall when lawns are higher, thicker, wetter, and leafier. Our bi-weekly lawn routes are also separate from our weekly routes and are not easily changed or added to mid-season. Please choose the plan that best suits your lawn’s overall needs for the entire season to the best of your knowledge. We can usually accommodate one-time mowing requests between bi-weekly services at the bi-weekly price. Our skipping policy allows for some flexibility for weekly lawns in the summer.
Routing: To maintain industry-standard pricing and maximize efficiency, we route lawns by geographic area as tightly as possible. For this reason, we don’t offer mow-day selection and all lawns are routed with other surrounding lawns. As we add new customers and evolve as a company, we reserve the right to alter routes and mow days as necessary without notice. We have two separate bi-weekly routes based on location, so customers will be placed on the bi-weekly route associated with their area. Depending on when service is starting and on what route, the customer may receive two mows on back-to-back weeks so that we can get the lawn on its proper schedule. We reserve the right to change the service schedule for bi-weekly properties if necessary for routing reasons, which may also result in two services back-to-back.
Holidays: Endless Summer Lawn Care closes to observe observe Memorial Day, Independence Day, Labor Day, and Thanksgiving Day.
Fall: After the regular maintenance season ends in mid-October, we discontinue weekly and bi-weekly mowing and switch to offering a series of three fall cleanups billed at an hourly rate for the remainder of the season. We do not offer continuing regular maintenance after the second week of October based on the increased crew sizes, extra equipment, additional time needed, and reduced daylight hours associated with maintaining a lawn through the fall. Due to the large number of customers we service and the short and unpredictable period of time between the last of the leaves falling and the first snow of the season, we do not offer large, one-time fall cleanups. All customers who accept a Fall Cleanup proposal accept all three services. If a customer signs up for fall cleanup services late, we will do our very best to fit them in if availability allows. Customers who sign up late and only receive one or two cleanup rounds in a current season are automatically enrolled in the full three-time service for the following year as cleanup packages automatically roll over on customer accounts. Slots for Fall Cleanups are limited and are subject to booking up. We offer slots to our regular maintenance customers first before accepting requests from outside clients. Customers who opt out of regular season lawn maintenance early can expect higher cleanup costs due to the increased time needed to clean up their property after a gap in service.
Automatically renewing services: All recurring and package services on the customer’s account (mowing, bed maintenance, Spring and Fall cleanups, fertilization, pruning, insect spray, and any additional packages Endless Summer may offer) automatically renew each year. Services that do not renew automatically include mulch, planting, excavation, landscape installations, general cleanups (not Fall or Spring), brush removal, or any other one-time jobs. The client can contact Endless Summer Lawn Care at any time to make changes to their account. To cancel an automatically renewing service, please email your written request to firstname.lastname@example.org. Cancelation requests via another communication method will be directed to send an email.
Automatic payments: Endless Summer Lawn Care requires a debit or credit card on file for automatic weekly payments. Please see security information at the bottom of the page. Services will not be scheduled or performed without a card on file for automatic payments. We accept all major credit cards. Cards will be automatically charged the Monday following completion of the previous week’s service(s). In the event that Monday is a holiday, cards may be charged or processed on Tuesday. If payment declines on Monday, the card will be run again on Wednesday, Friday, and the following Monday each week until the charge goes through. Notifications of card failure are sent via email. If payment does not go through after one week, services are subject to be paused until account balance is paid in full. Notification of paused service is sent via email. If a payment method on file continuously fails, we reserve the right to require a different card to be placed on file for continuation of service. If the second payment method also fails, we reserve the right to terminate the service agreement. We reserve the right to send delinquent invoices over 90 days past due to collections. We do not accept cash or checks.
Paused services: Any lawn paused and then restarted before a service is missed (restarted by close of business the day before next scheduled service) will restart normally. Any weekly lawn paused for non-payment or any other reason that misses one regularly scheduled mow will be charged the bi-weekly rate for their first service upon restarting. Any bi-weekly lawn paused for non-payment or any other reason that misses one regularly scheduled mow will be charged double their bi-weekly rate for their first service upon restarting. Any lawns paused that miss more than one regularly scheduled mow will be mowed at an hourly rate for their first service upon restarting. When mows are missed, it takes longer for our crews get the lawn back into the shape it needs to be in for continuing maintenance at the original service price. These extra charges give our crews more time to make sure that your lawn is properly serviced and back on track after missing mows.
Large job deposits: Any job over $1,000 requires a 50% deposit up front to reserve your place on our schedule and cover any up front materials costs. Signing the job estimate authorizes this charge and a customer service representative will communicate with you before running the payment. Jobs over $1,000 will not be added to our list until deposit is paid. All remaining balances after deposit is applied will be charged the Monday following full completion of the work agreed upon in the signed estimate. Deposits for jobs cancelled prior to 5pm the day before the job is scheduled to begin are fully refundable. Deposits are not refundable after that point. Additional work requested above and beyond any signed estimate will require a new quote and signature. Additional work may or may not immediately follow initial work without interruption depending on company scheduling.
Service cancelation: To cancel a weekly or bi-weekly recurring maintenance service, the customer will be required to fill out a form sent to their email and settle any outstanding balance before cancelation will be processed. Cancelation is not confirmed until cancelation confirmation email is sent by us. We only provide services for recurring maintenance customers, so submission of this form will cancel all services on account and account. To cancel any other service, please send written notice to email@example.com. Request to cancel via any other communication method will be directed to email and cancelation will not be confirmed until receipt of written notice.
Communication: We send all official communication via email. We do not send physical mail. It is the customer’s responsibility to monitor their email inbox for communications from us. Please make sure that you provide us with an email address that is regularly checked. A second billing email can be added to your account if you would like your invoices sent to a different address than your general contact email. Unsubscribing from our emails will remove you from our mailing list and you will miss important emails including renewals, reminders, notices, price changes, failed charges, service offers, and more. We are not responsible for any information not delivered due to the customer unsubscribing from our emails.
Terms of Service: By signing up with Endless Summer Lawn Care, you are accepting these Terms of Service.
Changes to Terms of Service: You can review the most current Terms of Service at any time at this page. We reserve the right to update, change, or replace any part of our Terms of Service by posting to this page. Your continued use of our services following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.
Contact information: Questions about these terms of service should be sent to us at firstname.lastname@example.org.
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